Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do all QIDI electronics come with a warranty?
Yes, all our hardware products include a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging and accessories, you are eligible for a full refund minus a 10% restocking fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your products compatible with international voltage standards?
Most of our electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting our support team to confirm for a particular model.