Returns & Exchanges

At QIDI, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all items in their original condition. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient hardware support process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the online portal or email with your order number and a brief explanation for the return.

• 2.
  Prepare the Package

  Securely pack the electronic components in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or dispatch your replacement unit within 3-5 business days.